Shipping Policy
Thank you for choosing this website! We are committed to providing every customer with safe, fast, and reliable delivery services. To ensure a smooth shopping experience, please carefully read the following shipping policy. This policy applies to all orders placed on this website.
1. Order Processing and Shipping Flow
Order Confirmation: After payment is completed, the system will automatically send an order confirmation email to confirm that we have successfully received your order.
Order Preparation: Our team will pick, rigorously inspect, and professionally package the goods before shipment to ensure that the goods are in good condition and all accessories are complete.
During this process, we will verify the style, quantity, and accessories of the goods to ensure the completeness and accuracy of the order.
Order Shipping: Under normal circumstances, orders will be shipped within 48 hours after payment is completed.
Order processing time does not include actual shipping time; in case of a surge in order volume, holidays, or other special circumstances, processing time may be extended appropriately, and we will notify customers promptly via email.
2. Shipping Methods and Costs
Shipping Partners: We cooperate with DHL, FedEx, and other internationally renowned logistics companies to ensure the safety and timeliness of orders during transportation.
Delivery Options
Standard Delivery: Suitable for non-urgent orders, estimated delivery time 5–15 business days.
Shipping Cost Calculation
Shipping costs are not included in the product price and will be automatically calculated at checkout based on the delivery address, order weight, volume, and delivery method.
3. Delivery Time and Uncontrollable Factors
We will arrange order processing and shipment as soon as possible after order confirmation and payment completion. The estimated delivery time shown on this page is for reference only. Actual delivery time may be delayed due to various uncontrollable factors, including but not limited to the following:
Delivery Address and Region Factors: Differences in logistics infrastructure, customs clearance efficiency, and last-mile delivery capabilities in different countries, regions, or remote areas may affect delivery time.
Product Factors: The quantity, volume, weight of items in the order, or the need for partial shipments may extend the overall delivery time.
Impact of Holidays and Peak Seasons: During statutory holidays, major promotional events, peak shopping seasons, or peak logistics seasons, carrier capacity is limited, and delivery time may be delayed accordingly.
Force majeure events include, but are not limited to, natural disasters, extreme weather, war, strikes, epidemics, government regulations, customs inspections, traffic control, or other public emergencies. These events may cause transportation disruptions, delays, or temporary adjustments to delivery arrangements.
We will make reasonable efforts to maintain communication with our logistics partners and, where possible, assist customers in tracking their shipments. However, delays caused by these uncontrollable factors will not be considered a breach of contract on our part, nor will they constitute grounds for order cancellation, refusal of goods, or claims for compensation.
To ensure your shopping experience, we recommend that you place your order in advance during holidays or promotional periods and allow sufficient time for delivery. If you have special requirements regarding delivery time, please contact our customer service team before placing your order.
4. Loss, Damage, and Liability During Transportation
(1) Loss or Damage During Delivery
The risk of loss or damage to the goods transfers to the customer upon delivery to the carrier. If the goods are obviously damaged or lost during transportation, the customer should contact us promptly within a reasonable period after receiving the goods or after the logistics status shows an abnormality, and provide necessary supporting materials, including but not limited to:
Logistics tracking number
Clear photos or videos of the damaged outer packaging and goods
Relevant certificates issued by the carrier (if applicable)
We will assist the customer in initiating an inquiry or claim process with the carrier according to the specific circumstances. However, since the transportation process is completed independently by a third-party logistics company, the final responsibility and compensation results for delays, damages, or losses caused by the carrier shall be subject to the carrier's policy.
(2) Losses due to no one signing for the package or incorrect address
We will not be liable for any failure to deliver, return, loss, or destruction of the goods due to the following reasons:
Incomplete or incorrect delivery address or contact information provided by the customer
Multiple deliveries without a signature
Customer refuses to accept the goods
Failure to cooperate with customs clearance or pay relevant fees in a timely manner due to the customer's reasons
The additional freight, reshipment costs, or loss of goods incurred as a result shall be borne by the customer. (3) Loss or Damage During Return Transportation
During the return process, the customer assumes all risk and responsibility for the goods before they are returned to our designated address. We strongly recommend that customers use traceable and insured logistics methods to return the goods and properly retain the logistics receipts.
If returned goods are lost, damaged, missing, or severely affect resale during transportation, we reserve the right to refuse a refund or only refund a portion of the amount, subject to the actual inspection results.
(3) Force Majeure
In the event of transportation interruption, delay, or loss of goods due to force majeure events (including but not limited to natural disasters, extreme weather, war, epidemics, strikes, government or customs controls, etc.), we will provide assistance to a reasonable extent, but will not be liable for any direct or indirect losses arising therefrom.
5. International Orders and Customs Duties
International orders may incur customs duties, import taxes, or other related fees, all of which are borne by the recipient.
This website does not guarantee any amount or levy standard of customs duties; such fees are determined by local customs or relevant departments.
This website is not responsible for packages being detained, returned, or destroyed due to the customer's failure to pay customs duties on time, incomplete documentation, or local policies.
6. Order Tracking and Delivery Confirmation
After your order is shipped, we will send you a shipping notification with a tracking number via email.
Tracking information may be updated within 24–72 hours after shipment. You can check the logistics status through the carrier's official website.
The order is considered delivered when the logistics information shows that the package has been successfully signed for (including personal signature, receipt by a proxy, front desk signature, or delivery to a secure location).
7. Handling Damage, Loss, and Abnormal Situations
Damage or Loss During Transportation (Before Signing for Delivery)
If the goods are damaged or confirmed lost during transportation, please contact customer service within 24 hours of signing for delivery and provide:
Clear photos of the product
Photos of the outer packaging (if there are signs of damage or crushing)
Order number and related information
If the damage is verified to be due to transportation responsibility, we will provide a replacement or refund solution based on the actual situation.
Loss or Damage After Signing for Delivery
If the logistics information shows successful delivery, subsequent loss, theft, misplacement, or damage caused by human error is generally not the responsibility of this website. This website can assist with inquiries but does not guarantee the results or compensation.
Loss During Return Transportation
If goods are returned using the return methods specified on this website and are lost during return transportation, we will process a refund or replacement based on the circumstances after confirmation by the logistics company.
If the customer chooses their own logistics company for return, the customer bears the transportation risk. In the event of loss or damage, this website reserves the right to refuse a refund or replacement.
We strongly recommend that customers use traceable and insurable return methods and retain relevant receipts.
8. Address Accuracy and Customer Responsibility
Please ensure that the delivery address you provide is complete and accurate.
This website is not responsible for delays, returns, or losses caused by incorrect, incomplete, or uncontactable addresses. Any additional costs incurred will be borne by the customer.
9. Customer Protection Commitment
We are committed to handling all delivery and after-sales issues fairly, transparently, and reasonably.
All exchanges, returns, and logistics disputes will be handled in accordance with this policy and the carrier's official records.
Our customer service team will provide you with necessary assistance, but this website reserves the right of final interpretation