Privacy Policy
This Privacy Policy describes how Gagarment(hereinafter referred to as "the Website," "we," or "our") collects, uses, and discloses your personal information when you visit, use our Services, shop on this Website, or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any Service, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Service.
How We Collect and Use Your Personal Information
In order to provide the Services, we have collected your personal information through various channels over the past 12 months, as described below. The information we collect and use will vary depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our website and how you use our services. When we use the term "personal information," we mean information that can identify, associate, describe, or relate to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our services may include:
Basic contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including items you browse, add to your cart, or add to your wishlist.
Customer support information, including information you choose to provide when communicating with us, such as when sending a message through the service.
Some service features may require you to provide us with your personal information directly. You can choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information related to your interactions with the Service (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information such as how you access and use our website and account, including device information, browser information, network connection information, IP address, and other information related to your interactions with the Service.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting you with returns and exchanges, and enabling you to post comments.
Security and Fraud Prevention. We use your personal information to detect, investigate, or handle potential fraud, illegal, or malicious activity. If you choose to use this service and register an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You. We will use your personal information to provide customer support and improve our services. This is in our legal interest to respond to your needs promptly, provide you with efficient service, and maintain our business relationship.
With whom will we share your information? Why?
Affiliates and Acquisitions
We may share information with our affiliates (such as our parent company, subsidiaries, joint ventures, or other companies under common control).
If our company, business, or assets are acquired or are in the process of acquisition, we may share information with the acquiring party to facilitate the transaction.
Service Providers
We will share your information with service providers who help us operate our website, conduct investigations, provide technical support, process payments, fulfill orders, etc.
Professional Services
We may share personal information with our professional service providers (such as auditors or lawyers) to provide advisory, compliance, or legal support.
Partner Sharing
We may share your information with trusted partners to provide you with specific services or offers, including but not limited to logistics and delivery, payment processing, marketing campaigns, and customer support. Sharing will be limited to the minimum information necessary to achieve a specific purpose, and partners are required to comply with strict data protection obligations and use your information only as directed by us.
Other Disclosures with Your Consent
With your explicit consent or instructions, we may share your information with third parties, such as third-party payment processors.
Other Disclosures Without Your Consent
We may share your information in the following circumstances:
To prevent fraud or illegal activities
To cooperate with laws of HONG KONG enforcement agencies or legal proceedings
To protect our rights or defend against legal proceedings
To protect personal or property safety
To investigate or handle violations of our policies
In such cases, your information may be shared with third-party agents so that they can ship goods or provide services to third parties.
How Long Will We Retain Your Information?
It depends. Your account will remain in our systems as long as you are our customer. If you decide to terminate the service, we will delete your information within a reasonable timeframe (unless you specify otherwise via a privacy request). For certain business purposes, such as to meet legal, accounting, or reporting requirements, we are obligated to retain certain records in accordance with the laws of HONG KONG, but we will not retain them for longer than necessary. In some cases, we may retain data in an anonymized form. This means that personally identifiable information has been removed from the information, and you cannot be reasonably re-identified.
Cookies and Web Beacons
Like most websites, this website uses cookies, web beacons, and other similar technologies to collect information about users, browsers, and devices in order to better understand user behavior, which parts of the website users visit, and to facilitate and measure the effectiveness of our services, advertising, and web searches, as well as to personalize your service experience. This information may be collected or shared with trusted third-party service providers who have committed to complying with applicable privacy and security regulations. If local laws of HONG KONG consider Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat these identifiers as personal information. Similarly, if non-personal information is used in combination with personal information, we will treat the combined information as personal information. As this website continues to develop, we may collect other information about you through the use of other technologies.
Cookies
We use cookies to support and improve our websites and services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with our services (which is in our legitimate interest in managing, improving, and optimizing our services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertising on our website and other websites. Most browsers automatically accept cookies by default, but you can choose to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services (including certain features and general functions) to malfunction or become unusable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Age Consent
1. Adult Users
By accessing or using this website, you acknowledge and represent that:
You have reached the legal age of majority as defined by the laws of HONG KONG of your country, state, or province (generally 18 years or older, but subject to applicable laws of HONG KONG in your jurisdiction);
You have full legal capacity to independently understand, agree to, and comply with these Terms, Privacy Policy, and all applicable policies related to this website;
You have the right to register an account, order products, submit personal information, and complete related transactions.
2. Minor Users
If you are under the legal age of majority in your jurisdiction (hereinafter referred to as "Minor"), the following provisions apply:
Minors may not register an account, order products, or provide us with any personal information without the express consent of their parents or legal guardians;
Minors may only access or use the relevant functions of this website under the supervision and consent of their parents or legal guardians;
By agreeing to a Minor's use of this website, a parent or legal guardian acknowledges and agrees to have read, understood, and on behalf of the Minor agree to these Terms and Privacy Policy, and agrees to assume corresponding responsibility for the Minor's use of this website.
3. Responsibilities of Parents and Legal Guardians
By agreeing to their minor child's use of this website, a parent or legal guardian acknowledges and agrees to:
Supervise all activities of the Minor on this website;
Ensure that any information provided by the Minor is true, accurate, and legal;
Bear legal responsibility for any actions, transactions, or consequences arising from the Minor's use of this website.
4. Age Verification and Account Restrictions
We reserve the right to verify the age of users to a reasonable extent.
If we discover or have reason to suspect that a user is under the legal age of majority and has not obtained the consent of their guardian, we have the right to:
Restrict or suspend the user's access to some or all functions of this website;
Freeze or terminate the relevant account;
Delete personal information related to the minor (to the extent required by applicable laws of HONG KONG).
5. Application in Different Jurisdictions
The legal age of majority may vary in different countries, states, or provinces. The age requirements set forth in these Terms shall be subject to the applicable laws of HONG KONG of your place of residence.
What are your rights?
You have the right to:
Access your personal information. You can request access to your personal information or to confirm whether we hold information about you, including, in some cases, to which third parties we have disclosed your personal information. We have a verification process in place to ensure that you are who you claim to be and to prevent the accidental disclosure of personal information.
Update your personal information. You can request an update to the information you have provided to us. If you are unable to update certain information in your account profile, you can contact customer service to request correction of inaccurate or incomplete information. Please note that, as required by laws of HONG KONG, we may retain historical data in backup files. We have an identity verification process in place to ensure that you are who you claim to be and to prevent the accidental disclosure of personal information.
Delete your personal information. You can request that we delete the personal information we have collected about you. In most cases, we can comply with your request, but please note that in some cases, the laws of HONG KONG requires or permits us to retain personal information. We have an identity verification process in place to ensure your identity and to prevent personal information from being accidentally deleted.
When will my data be deleted?
Summary
We will strive to ensure that personal data is up-to-date and will delete outdated or incorrect data. We will only retain personal data for the necessary period, or as required by laws of HONG KONG. Once we no longer need your personal data, we will either delete it or anonymize it to prevent it from being used to identify you.
We will take reasonable steps to ensure that the personal data we hold is accurate and up-to-date, and delete outdated, incorrect, or unnecessary personal data. Some of our services may allow you to manage your own user profile and related information within that profile. We recommend that you frequently access your personal data through your user profile to ensure that it is accurate and up-to-date. For services where you can manage your user profile, it is your responsibility to provide us with the correct details and update your personal data in case of any changes.
We will only store your personal data for the period necessary to achieve the purposes described in this policy or to comply with applicable legal requirements. Once personal data is no longer necessary to retain, or is no longer required to be stored under applicable laws of HONG KONG, it will be deleted or permanently anonymized.
How is my data protected?
Summary
We strive to ensure the security of your personal data by employing a variety of technological tools and measures.
We have implemented technical and organizational measures designed to prevent and minimize the risks associated with processing your personal data. These measures include (where appropriate) using firewalls, secure server facilities, encryption technologies, access controls, careful selection of data processors and sub-processors, training of personnel involved in data processing, and other necessary measures to provide appropriate protection for your personal data against unauthorized use or disclosure. We also perform backups where appropriate and employ other similar measures to prevent accidental loss or damage to personal data. If specific parts of our services support online transactions, we will employ industry-standard security measures, such as those provided by Secure Sockets Layer (SSL), to protect the confidentiality and security of online transactions.
Security
The security of your personal information is of paramount importance to us. When you provide sensitive personal information (such as credit card numbers), we encrypt that information using Secure Sockets Layer (SSL) technology. We follow recognized industry standards to protect the personal information you submit to us and to prevent loss, unauthorized access, misuse, disclosure, alteration, and destruction of information during transmission and after receipt. However, no method of internet transmission or electronic storage is absolutely secure. Therefore, while we strive to protect your personal information in a commercially acceptable manner, we cannot guarantee the absolute security of such information. Please keep this in mind when disclosing any personal information online to us or any other party. If we discover any security breaches, we may notify you electronically or in writing, to the extent required by laws of HONG KONG, so that you can take appropriate protective measures. If you have any questions about the security of our website, please contact us as follows.
Links to Other Websites
This website may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of these other websites. This privacy statement applies only to information collected by this website and does not apply to other websites owned and operated by third parties. We recommend that you review the privacy statements of each website that collects personally identifiable information when leaving this website. This privacy policy does not cover any information you disclose to these websites or any information they may collect; you need to contact these websites directly to understand their privacy policies. The privacy policies of other websites may differ significantly from this privacy policy. We are not responsible for the privacy practices of other websites and cannot guarantee the security of any personal information you provide on those websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws of HONG KONG and regulations, adjustments to service functions, or improvements to our data processing practices.
When this Privacy Policy changes, we will post the updated content on this page. Please review this Privacy Policy periodically to understand how we collect, use, and protect your information.
Your continued use of our services indicates your acceptance of the updated Privacy Policy. If you do not agree to any modifications, you should immediately stop using our services and may close your account or delete your information in accordance with this policy and applicable terms.
We promise that any changes to this Privacy Policy will not unduly affect the data collected before the changes took effect and will protect your personal information to the fullest extent of the laws of HONG KONG.