Return Policy

To effectively protect the legitimate rights and interests of every customer, ensure a smooth and efficient return process, and guarantee that returned goods remain hygienic and in resalable condition, we have developed a scientific, standardized, and comprehensive return procedure to guide customers in correctly and orderly applying for returns. Please carefully read the following terms before applying for a return. All return applications must be strictly processed according to this procedure. Any unauthorized return requests or those not submitted and processed according to the procedure may result in non-acceptance or delayed refunds.

Step 1: Submit a Return Application

Application Time Limits

Quality Issues or Wrong Items Received: If the goods you receive are defective or do not match your order, please submit a return application within 7 days of receiving the goods so that we can process and arrange the return promptly.

Returns Due to Personal Reasons (e.g., change of purchase intention, incorrect size, incorrect color, etc.): Please submit a return application within 30 days of receiving the goods to ensure a smooth return process and facilitate our arrangement of logistics and subsequent refunds.

Provide Required Information

When submitting a return request, please provide the following details to our customer service staff so that we can quickly and accurately review and process your application:

Order Number: Please provide your complete order number when you purchased the item so that we can verify the order information.

Reason for Return: Please select the appropriate reason for return or provide a detailed description of the specific circumstances of your return.

Product Condition Description: Please clearly describe the condition of the product, including whether it has been opened, whether there are any defects or damages.

Clear Photos or Videos: If it is a quality issue or the wrong item was sent, please be sure to provide high-resolution photos or videos so that customer service can confirm the authenticity of the problem.

Important Note

Please ensure that the information provided is true, complete, and accurate.

After submitting your return request, our customer service team will review your application within 3 business days.

Incomplete or unclear information may cause delays in processing your return request, or even prevent it from being processed smoothly.

Step Two: Customer Service Review and Confirmation

Review Content

After receiving your return request, our customer service will carefully review the following to ensure a fair and reasonable return process:

Is the return within the stipulated timeframe?: Verify that your request meets the relevant time requirements.

Does the product meet the return conditions?: Confirm that the product is in a returnable condition, including whether it is in its original packaging and unused.

Are the provided photos or videos clear?: Ensure that the provided pictures or videos fully illustrate the issue.

Does the reason for return comply with policy regulations?: Determine whether your reason for return is within the scope permitted by policy.

Review Result

Approved: If the application meets the requirements, customer service will send you a formal return confirmation notification, which will detail the return steps, the designated return address, and precautions.

Not Approved: If the application does not meet the requirements, customer service will inform you of the specific reasons and explain whether you can resubmit the application with supplementary information or adjustments.

Precautions

Do not send the product back before receiving formal confirmation.

Unauthorized returns may not be accepted or processed, and the customer assumes all related risks.

Step 3: Preparing for Returns

Product Condition Requirements

Returned items must be brand new, unused, unworn, and unwashed.

All original tags, hang tags, packaging, and accessories must be complete and undamaged.

If the item came with a hanger or other original accessories, please return them as well.

The item must be in the same clean condition as when it was received, avoiding any stains or odors.

Packaging Requirements

To ensure safe transport, please use sturdy and reliable packaging materials to prevent damage during transit.

It is recommended to use the original packaging. If the original packaging is unavailable, please choose a suitable, sturdy alternative package.

Shipping Method

It is recommended to choose a trackable and insurable logistics method to ensure the safety of the goods during transport.

Please keep the tracking number or waybill for future inquiries or verification.

Step 4: Return Shipping Costs

For returns not due to quality issues: If the return is due to personal reasons, the customer is responsible for the return shipping costs.

Returns due to quality issues or incorrect shipments: If a return is due to a quality issue with the product itself or an incorrect shipment, we will bear the original shipping cost and return shipping cost, or refund them together with the refund.

Important Notes

Damage during transportation caused by improper packaging may affect the refund outcome.

Customers must ensure that the goods are properly packaged to ensure safe transportation and a smooth refund process.

Step 5: Receiving and Inspecting Returned Goods

Receiving and Inspecting: Upon receiving the returned goods, we will conduct a rigorous inspection, including:

Verifying that the goods match the original order.

Inspecting for signs of use, stains, odors, or human-caused damage.

Confirming that labels, tags, packaging, and accessories are complete.

Determining whether the goods meet the resale standards.

Processing Inspection Results

Meets Return Conditions: The goods will enter the refund processing procedure.

Does Not Meet Return Conditions:

We reserve the right to refuse a refund.

The goods can be returned to the customer in their original packaging, with the customer bearing the related shipping costs.

Step 6: Refund Processing

Refund Method

All refunds will be returned to your original payment method to ensure fund security.

Refund Time

Refunds are usually completed within 5 business days after the goods have passed inspection. Actual arrival time may vary depending on the bank or payment institution.

Refund Scope

Non-quality issues: Only the price of the goods will be refunded.

Quality issues or wrong items shipped: The price of the goods will be refunded, including the original shipping cost and return shipping cost.

Step 7: Refund Completion Notification

After the refund processing is complete, we will confirm the refund status with you via email or system notification.

If you have not received your refund within a reasonable time, please contact customer service promptly so we can assist with verification.

Step 8: Special Notes

Each order must submit a separate return request. Items from different orders cannot be combined unless explicitly permitted by customer service.

Poor hygiene or other issues with the goods may result in rejection of the return.

This website reserves the right to make the final judgment on the return result based on the actual condition of the goods.

Step 9: Contact Customer Service

If you encounter any problems or have any questions during the return process, please feel free to contact customer service. We will provide you with full guidance and assistance to ensure your return experience is smooth and efficient.